Privacy Policy

International House is committed to protecting the privacy of all individuals we serve, including immigrants, students, families, volunteers, and community members. This Privacy Policy explains how we collect, use, and protect your personal information. 

​

SMS Mobile Privacy Disclosure International House is committed to protecting your privacy. No mobile information or phone numbers will be shared with third parties or affiliates for marketing or promotional purposes. All the above data sharing categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or outside affiliates under any circumstances.

 

OUR SERVICES INCLUDE:

​

• English language acquisition programs for youth, adults, and families 

• Community resource navigation through our Welcome Center 

• Immigration legal services through our Immigration Law Clinic 

 

INFORMATION WE COLLECT

​

We may collect the following types of personal information: 

• Name, address, email, and phone number 

• Demographic and household information 

• Program participation details 

• Legal intake information (where applicable) 

• Communication preferences ​​

We collect this information through forms such as: 

• Program registrations 

• Case management and intake forms 

• Legal services applications 

• Volunteer applications 

 

HOW WE USE YOUR INFORMATION

We use personal information to: 

• Provide programs, services, and support 

• Communicate about appointments, classes, and events 

• Deliver legal and case management services 

• Improve our programs and services 

• Comply with legal and regulatory requirements 

​

SMS (TEXDT MESSAGING) PRACTICES

Collection of Phone Numbers 

We collect mobile phone numbers when you voluntarily provide them through our forms or directly to our staff. 

Providing your phone number and agreeing to receive SMS messages is optional and not a condition of receiving services. 

​​

Use of SMS Communications 

If you consent to receive SMS messages, we may send texts related to: 

• Appointment reminders 

• Program and class updates 

• Events and community resources 

• Service-related communications 

• Communications from Legal Clinic staff related to legal matters

​

 Message frequency may vary. Message and data rates may apply. 

​

SMS Consent 

By checking the SMS consent box on our forms, you agree to receive text messages from International House. 

You may opt out at any time by replying: 

• STOP to unsubscribe 

• HELP for assistance 

​

 Sharing of SMS Information 

• We respect your privacy.  SMS consent is not shared with third parties or affiliates. 

• We do not sell or rent your phone number. We may share information only with trusted service providers who help us deliver messaging services, under strict confidentiality agreements. 

• This sharing policy excludes text messaging originator opt-in data and consent; mobile numbers and text messaging data will not be shared, sold, or rented to any third party or affiliate under any circumstances.

​

HOW WE SHARE INFORMATION

We do not sell personal information. We may share information only: 

• With trusted partners or service providers supporting our operations (review) 

• When required by law 

• With your consent

 

DATA PROTECTION AND SECURITY

We implement appropriate safeguards to protect your information, including administrative, technical, and physical security measures. 

For legal services, we use secure systems and encrypted communication platforms where possible. However, as noted in client agreements, email and SMS communications may carry some risk. 

 

Data Retention 

We retain personal information only as long as necessary to: 

• Provide services 

• Meet legal and regulatory obligations 

• Maintain internal records 

 

YOUR RIGHTS AND CHOICES

You have the right to: 

• Access your personal information 

• Request corrections 

• Withdraw consent for communications 

• Opt out of SMS messaging at any time 

To exercise your rights, please contact us through our website. 

​

SMS MOBILE MESSAGING DISCLOSURES

• Program Description: By providing your mobile number and opting in, you agree to receive program notifications, scheduling updates, and communication alerts from International House.

• Fees: Standard message and data rates may apply from your mobile carrier.

• Frequency: Message frequency varies depending on your interactions and requests.

• Opt-Out (STOP): You can opt out of receiving text messages at any time by replying STOP to any SMS message you receive.

• Help (HELP): For customer support or assistance, you can reply HELP or contact us directly at info@ihclt.org.

 

ACCESSIBILITY OF THIS POLICY

This Privacy Policy is: 

• Available on our website 

• Linked on all forms collecting personal data 

• Referenced alongside SMS consent language 

Updates to This Policy 

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised effective date.

 

CONTACT INFORMATION

​

For questions about this Privacy Policy or your data, please contact: ​

International House 

1611 East 7th Street, Charlotte, NC 28204 

704.333.8099 

info@ihclt.org